Returns & Refunds Policy
AllForHair — www.allforhair.co.uk
Operated by Brend Development LTD
Last updated: 4 November 2026
At AllForHair, we supply professional haircare products, hair cosmetics, hair colouring products and salon treatments. We aim to ensure that every order arrives safely and that customers understand their rights regarding returns, refunds and damaged goods.
This policy applies to consumer purchases made through www.allforhair.co.uk and reflects applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Your Right to Cancel an Order
For most online consumer purchases, you have the legal right to cancel your order within 14 calendar days of receiving your goods without giving a reason, unless a statutory exception applies.
If your order contains several products delivered separately, the cancellation period generally begins when you receive the final item.
To cancel your order, email:
Please include your order number, name and a clear statement that you wish to cancel.
You do not need to provide a reason for cancellation.
Once you notify us of cancellation, you have a further 14 calendar days to return eligible products.
2. Returning Unwanted Products
If you wish to return an unwanted product, please contact us for return instructions and the appropriate return address.
We recommend that products are returned:
In their original packaging, where reasonably possible.
Securely packed to prevent damage during transit.
With their order number or other information identifying the purchase.
Without handling beyond what is reasonably necessary to inspect them.
For eligible returns, customers may inspect products as they would reasonably be permitted to do in a physical shop.
Where handling exceeds what is necessary to establish the nature, characteristics and functioning of the goods, a lawful deduction may be made from the refund to reflect any reduction in value.
3. Professional Hair Cosmetics and Hygiene Restrictions
AllForHair sells professional cosmetic and salon products, including shampoos, conditioners, hair masks, treatments, hair dyes, developers, bleaching preparations and styling products.
Some products may be supplied with protective seals for health protection or hygiene reasons.
Where a product is genuinely unsuitable for return for health protection or hygiene reasons, and its protective seal has been broken after delivery, the statutory cancellation exception may apply.
However, not every opened cosmetic product is automatically excluded from returns. Opening ordinary outer packaging does not necessarily remove cancellation rights.
Each return will be assessed according to the product’s nature, packaging and applicable UK consumer law.
These restrictions do not apply to statutory remedies for faulty, damaged, unsafe or incorrectly supplied goods.
4. Damaged Products and Parcels — Royal Mail and Parcelforce
We use Royal Mail and Parcelforce for deliveries.
Although we take care to package orders securely, parcels can occasionally be damaged during transportation.
If your order arrives with damaged packaging, broken containers, leaking products, missing contents or visibly damaged goods, please contact us as soon as reasonably possible.
Email: info@allforhair.co.uk
Photographic evidence requested
To help us investigate damage and submit a claim to Royal Mail or Parcelforce where appropriate, please provide clear photographs showing:
The damaged product — including any breakage, cracks, leaks, dents or other visible damage.
The original product packaging — including the box, bottle, container or protective packaging supplied with the item.
The external parcel packaging — showing the original shipping box, padded envelope or mailing bag in which the order arrived.
The postage or shipping label — clearly showing the Royal Mail or Parcelforce label, tracking number and any visible handling or damage markings.
Any internal protective packaging — such as bubble wrap, paper, padding or inserts, particularly if these show signs of damage.
Where possible, please also include a photograph showing the damaged item alongside its original parcel packaging.
Please retain the packaging
Do not immediately discard the original parcel packaging, postage label or damaged products.
Royal Mail or Parcelforce may request photographs, packaging information or inspection of the parcel during an investigation.
Please keep these materials until we confirm that they are no longer required.
Reporting delivery damage
We ask customers to report visible damage promptly, ideally within 48 hours of delivery, so that we can collect evidence while the packaging and delivery details are readily available.
This is a request to assist our investigation, not a deadline that removes your legal rights.
If you cannot provide photographs, have already discarded the packaging or report the issue after 48 hours, we will still consider your claim in accordance with UK consumer law.
Your entitlement to a refund, replacement or other statutory remedy does not depend on the success of a courier compensation claim.
Where goods are faulty, damaged or do not conform to the contract, we will provide the remedy required by law.
5. Faulty or Incorrect Products
Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for their intended purpose and as described.
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us at:
Include your order number, a description of the problem and any available photographs.
Consumers generally have a 30-day short-term right to reject qualifying faulty goods for a refund.
After this period, additional statutory rights may apply, including repair, replacement, price reduction or refund, depending on the circumstances.
We will cover reasonable return costs where required by law for goods that do not conform to the contract.
6. Return Postage Costs
Unwanted products
If you cancel an eligible order because you have changed your mind, you are responsible for the direct cost of returning the products.
We recommend using a tracked postal service and keeping proof of postage.
Faulty, damaged or incorrect products
If goods are faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs or arrange an appropriate collection or return method where required by law.
Please contact us before returning damaged or leaking chemical products, aerosols or other items subject to postal restrictions.
7. Refunds
For a valid cancellation under your statutory rights, we will refund the price paid for the eligible returned products.
If you cancel your entire order, we will also refund the original standard delivery charge, where applicable.
Additional charges for premium delivery services beyond our least expensive standard delivery option are not necessarily refundable.
Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever is earlier.
Where no goods were supplied, refunds will be issued within 14 days of notification of cancellation.
Refunds will normally be made using the original payment method unless you expressly agree otherwise.
We do not charge administration or refund processing fees for statutory cancellations.
8. Exchanges
We do not operate a separate automatic exchange service for unwanted products.
If you wish to purchase a different product, colour or formulation, you may return an eligible item in accordance with this policy and place a new order.
Your statutory rights to a replacement or other appropriate remedy for faulty goods remain unaffected.
9. Professional Hair Colouring and Chemical Products
Professional hair dyes, developers, bleaching products, perming solutions and other chemical preparations must be used according to the manufacturer’s instructions and safety warnings.
Customers should check the product description, ingredients, instructions and compatibility before use.
Products described as professional-use-only are not automatically excluded from statutory cancellation rights.
Where applicable, statutory hygiene exceptions may apply to particular sealed products after their protective seals have been broken.
Faulty, unsafe or misdescribed products remain subject to applicable statutory consumer protections.
10. Lost Parcels and Missing Items
If your order has not arrived or items are missing from your delivery, please contact:
Include your order number and relevant delivery information.
Where a parcel arrives damaged or appears to have been opened, please retain the packaging and provide photographs if available.
For consumer orders, we generally remain responsible for the goods until they are delivered into your possession or the possession of a person you have nominated, subject to applicable law.
Any investigation with Royal Mail or Parcelforce is our responsibility and does not remove your statutory consumer rights.
11. How to Request a Return
To request a return or report a problem:
Email info@allforhair.co.uk.
Provide your name and order number.
Identify the products concerned.
Explain whether you wish to cancel an eligible purchase or report a faulty, damaged or incorrect item.
For delivery damage, attach the photographs described in Section 4 where available.
We will provide the appropriate return address and instructions.
Customers do not require our prior approval to exercise a statutory right to cancel. A clear cancellation notice sent within the legal deadline is sufficient.
12. Contact Details
AllForHair
Operated by Brend Development LTD
Website: https://allforhair.co.uk
Email: info@allforhair.co.uk
Telephone: 01376 345152
For the appropriate returns address, please contact us by email.
13. Your Statutory Rights
Nothing in this policy excludes, restricts or affects your rights under applicable UK consumer protection law.
Where this policy conflicts with mandatory statutory consumer rights, the law takes precedence.
14. Model Cancellation Form
You may use this form to cancel an eligible online order, but you are not required to do so. Any clear statement of cancellation is acceptable.
To: Brend Development LTD / AllForHair
Email: info@allforhair.co.uk
I hereby give notice that I cancel my contract for the purchase of the following goods:
Products: __________________________
Order number: ______________________
Ordered on: ________________________
Received on: _______________________
Customer name: _____________________
Customer address: __________________
Date: ______________________________
Signature (only if submitted on paper): __________________